Warning: Avoid Safestyle UK
Posted by Steve (fidgetwith.com)Article last updated: Jun 2, 2011
May 20
I find it very rare to come across a company that I can’t find any positive things about, but I really cannot think of anything for the experience we have just had with double glazing outfit SafeStyle UK.
We thought we would buy a new set of french windows to replace the patio doors we have at Fidget Towers. So like any large purchase we make, we decided to get a few quotations for the work.
Mistake
We approached three companies. The first two attended our house, measured up and left a written quotation for us. Both were very courteous and professional. Then the third appointment, SafeStyle UK called. What a mistake we had made!
I was still out at work when the guy was due to call and measure up, so Mrs Fidgetwith (who is more than capable of making choices and purchases for the both of us) was to deal with it.
The time of the appointment came and the doorbell rang. Mrs Fidgetwith answered the door – and true to their television ad’s “YOU BUY ONE, YOU GET ONE FREE!”, not one but two salesmen from SafeStyle UK were standing there.
The first guy, who was wearing more gold chains than a Cash4Gold advert, introduced the second guy as his trainee and it was his first day shadowing him.
So, my wife informed them that we wanted to replace the patio doors with french windows and we would like a quotation. An simple enough question, you would think.
This is where the visit started to go wrong. “Mr T” asked my wife “Where is your husband?” – now at no point had my wife said she was married, so he must have clocked her wedding ring.
“He’s still at work” she replied.
“Oh no, sorry we cannot carry on, he has to be here” said “Mr T”.
“Why?” quizzed Mrs Fidgetwith
“Because theres a lot of questions I need to ask such as glass types and you both have to be here to make the choices.” he replied.
At this point my wife called me on my mobile, explained he would not provide a quotation without me being there. I asked her to put him on the phone.
“Why can you not give us a quotation without me being there?” I asked
“Because we need to know what type of glass you want, there’s [reels off a long list of options]” he replied.
“We just want standard glass, nothing fancy, just your budget range is fine” I said.
“We can’t do that, you have to be here!” he snapped
“Why?” I replied
“It’s company policy!” he retorted.
“Fine, in that case, we will leave it thank you.” I replied.
And with that, he picked up his belongings, spat his dummy out and marched out of the house – his apprentice looking shocked and apologetic to my wife.
Still walking down the pathway, “Mr T” was stamping his feet, waving his arms around shouting back at Mrs Fidget “BUDGET?? WE DON’T DO BUDGET!!”
Well, “Mr T”, you don’t do anything at Fidget Towers now and all the better for the other two companies we saw – one of which is about to get an order immediately for new french windows – and a further order for more later in the year. Bad move SafeStyle UK!
This also comes the day after Jeffery Brown (The guy in their TV ads) was given a suspended sentence for drink driving.
We called SafeStyle UK without checking them out first (we would have done this had the quotation been favourable), but I had no idea a company could be so bad before they had even given you a quotation. It seems we are not alone – further reports of bad and sharp practice are at Review Centre and DooYoo. SafeStyle UK also has a sister company called Virgo Home Improvements.
One last word of warning just in case you have not got the message yet:
DO NOT DO BUSINESS WITH SAFESTYLE UK
DO NOT DO BUSINESS WITH VIRGO HOME IMPROVEMENTS
Have you had an experience with SafeStyle UK? Share it with us below.
Warning: Avoid Safestyle UK,
[Edited by Admin: Comment snipped to remove potentially libelous accusations]
I still have a broken bath panel because he sat on my bath and broke it, and Proceedings are pending. They told me they have a £150,000,000 turnover a year, whats a £100 to them for a new bath panel and a bunch of flowers as an apology?
Dont be duped by these cowboys, steer well clear people, and refuse to talk to them. If we stand together we can make a difference.
@ SmokeytheClown – sorry to snip your comment, it’s not something I normally do. – It sounds like you and your fiancee had a really bad time, but I need to cover myself from publishing serious accusations when I have not seen hard evidence.
No probs understand, but these dudes seriously suck.
Avoid like the plague!
Will keep you updated and send links when in court, take care and keep up the good work :)
@ Smokey – please do! I’d love to update the article or start a new one if you can send me the details of the case accross.
I will do, dates set for 25th!!
But in the meantime folks, just remember this, its costs THEM for you to call them on their 0800 106 107 number, if 5 people did this for 1 hour a day, and got 5 friends to do it also, and so and so forth, welll lets just say this company wont be around for much longer after that.
And dont forget its free to send blank bits of paper to them using their freepost address :)
This is the way to bring companies like this down to earth.
Sorry to here you upset with safestyle but they made a crackin job of my windows and all my freinds and family. some people just LOVE to MOAN & MOAN. if an appointment had been made with husband &wife then that is who should be present but one bad experiance doesn’t meen the company is bad and your little order missed won’t ruin a brilliant company. No wonder they are the best in the country!!!
It wasn’t – We just asked for a quotation. And why refuse to deal with mrs Fidget on her own anyway? It’s her house as mush as mine and is perfectly capable of making a decsision for the both of us.
And, yes, we got a great deal from a local fitter who gave us a no nonsense quotation and was agreed on the spot.
Looks like you are either on the payroll or were taken in by the high pressure sales techniques then :)
The windows and doors we had fitted were okay. The 100+ calls we received afterwards have ensured we’d never use this company again. BE WARNED! We had calls almost weekly asking if we were happy with our windows and doors and would we consider having anymore work done. I answered this question about 10 times before I’d had enough. I asked time and again to please take us off their list. They continued to call over and over again. Each time I’d repeat that I wanted my name taken off the list, and each time I was assured that this would be done. A few days later, more calls and on and on now for about 18 months. IT’S HARASSMENT. NEVER ever again would I go anywhere near this company and I tell as many people as I can about the harassment you get afterwards.
There is nothing wrong with chasing business. You both need to be present because you will want to discuss it together. You can’t make a decision if you haven’t seen a product and to assume you know all about something from a field you are not an expert in is just arrogant ignorance. All direct sales companies use self employed agents so spare a thought for the poor chap who has just paid to visit you and you have wasted his time.
Wrong. My wife and I had discussed what we wanted and agreed a budget. She is more than capable of making a relatively trivial descision on her own and was prepared to agree to an order that day has the ssalesman neeb more receptive.
In fact, it porves the case becuase she agreed the sale alone with the local independant that actually got the job.
We had not wasted his time – if anything, he wasted my wife’s time havign to wait in for him.
Not sure why you are trying to defend such shoddy, sharp practices – are you connected with them?
I would like to say that Safestyle fitted my whole house with double glazing …………they were very polite and I was delighted with the job that they did.
My family and I have just had an unpleasant experience with Virgo. After I found out two of them had just been to say my disabled, elderly relative and left with her signature and £300 deposit I telephoned them. After I told them I was calling the police they phoned her, tried to get her to reconsider, and finally said ‘we will put the cancellation in’. I await the outcome.
But there are posts about Safestyle/Virgo on various forums on the web dating back 7 years so they are obviously still going strong…
Update….. after further searching, I believe Virgo advertise for regional self employed vacancies, perhaps so hq in Bradford does not have to take responsibility for their actions or threats at residents’ doorsteps.
i worked for this lot as a fitter and their attitude was “get the money whatever”. my partner and i were on a job in torquay when we found the customer (an elderly man) who lived alone lying on the kitchen flooor. he had suffered a stroke. we called the ambulance and made him comfortable. when i rang the depot in gloucester, the manager said “did you get the cheque off him?”!!!!!never asked if he __or we, were ok. that sums up the whole outfit. arses the lot of them
I feel absolutly exhausted had a safe style agent call this morning, dispite me telling him from the out set that I will not under any circumstances purchase today,I have had the ”pleasure” of his company for two and a half hours.
We had to go through the whole ”bull **** production”,
Stage 1:obtaining a high figure.
2:shaving of the BOGOF offer to reach another figure.
3:taking other promotions into account we reached another figure.
4:finally he had to phone his boss(bet that comes as a shock!)to get another much better figure,but,oh no that could only be offered if I signed up today.
Needless to say I wouldn’t budge, the bloke give him his due only tried to get me to agree to this a couple of times.
I insisted that I will not decide untill I receive a number of quotes.
Must say the window have abetter locking system than others I have been looking at,he finally left me with was the third price he had given.
I then like a pratt had Anglian call this afternoon.they phoned me yesterday they gave a time of 2.30pm today,then phoned again to check 2.30pm was ok,then again half an hour later to ask why I had chosen 2.30pm and would I consider another time,then said looking at the time sheet 2.30pm was in fact the only time they had left….ahhhhh!!!!
I swung into my drive at 2pm to find him on my doorstep agitated looking at his watch.
His hard sell was much more intense,I think I have got someone in to trouble, I pointed out how i would not be badgered into buying today and that after numerous goes at trying to virtually insist I did,I told him I had clearly told the person arranging the visit that he must inform the agent it was to be one of many quotes.
He left after three and fortyfive mins leaving a quote £1200 more than safe styles quote and not happy .
I’m unhappy to say I know both companies will drive me mad with calls now to pressure me that way.Anglians windows dont lock down the spine of the windows like the safe style ones do thats the only difference i could see.
All stressed now as safe style I thought to be a good company and I dont know who to ask now,Its taken my whole day and I dont want to go through this all again.
Who do I get my windows and doors from now?
the real reason why salesmans do not like to discuss any type of quotations without there partner/married is because decisions are made for a healthy amount of money with both of you there you wouldnt go and buy a car without your husband there so why would you do it for the windows in the house that you both have to live in for the next 10 years or soo. a salesman is called a salesman for a reason he doesnt want to sit there and have tea and biscuits he wants to earm commision i.e MONEY which we all do. he is only doing his job and he wanst to do it to the best of his ability
“only doing his job and he wanst to do it to the best of his ability”
I dissagree – the needs and requirements of the client shoudl always be a priority – they should not assume that the “little lady” needs handholding – my wife was perfectly able to order the item (in fact she did, on her own, with a “decent” supplier). High pressure or bullying salesmen don’t work with us and an increasing number of people :)
I had the same experience: I was home alone and the representative from SafeStyle UK refused to give me a quote unless my husband were not there. Needless to say that they lost a customer.
We had the SafeStyle treatment yesterday.
One of their people knocks on the door and says they are doing some work nearby and they’ve noticed our windows were of the externally beaded type and could they do us a quote for replacing them. Well, as we were already thinking of replacing them I couldn’t see the hard and the “free no obligation quote” “valid for 12 months” seemed like a good idea.
Anyway, an appointment was made for a rep to turn up later that evening and he duely does, gives a very good explanation of windows, frames security, options etc. and all seems well…
Then it comes to price time and here is where the hard sell comes in. The quote starts off at £11,500 and when I balked at this talk of finance and “buy now pay later” are mentioned – which are refused. We then go through the whole debacle of “price dropping” where lots of different scenarios are suggested with the price of the windows dropping each time as long as I sign up immediately which I explain I will not be doing as I want to get several quotes for comparison before decifing.
After several rounds of this the price reaches £4,300 but is still only available if I sign up NOW! I explain that the price is interesting but I will NOT be signing up to ANYTHING until I have gathered other quotes to compare against.
It finally becomes obvious to the rep that he isn’t dealing with somebody who can be bullied or cajoled (both tactics used) into signing up for something they dont want so he gets stroppy and storms out of the house telling me that “we wont be doing business with you then”, without leaving any sort of written quotation.
He was right about one thing – they definitely wont be doing business with me as I will not consider them for anything in the future and would advise nobody else consider them either.
For people who have trouble with mountains of marketing calls:
TPS – 08450700707
It takes about 28 days to register, but once registered you cannot receive anymore telemarketing calls.
Its free of charge and should help you with the calls! :)
From a friendly marketing agent from one of the ‘big bad double glazing companies’ :)
jokes aside.. i am a nice guy :)
I started work with safestyle uk yesterday and my teams great, all these comments are just terrible why say such things if u hate it then go spaz out in ur room or sumut dont say stuff on the internet…
good luck,George!! First time you go against the system, “your team” will show their true colours.
Cheers George,
You’re a great advert for Safestyle UK!
Just a few of quick questions,
1. Are you suggesting that people who have had a bad experience with your company should just accept it and not warn anybody else?
2. What is “spazzing out” and is that something that should be done alone or with a partner ( or maybe with your team)?
3. What is a “sumut”? Is it like a “something” only a bit more spazzy?
4. Do you know what a full stop is?
I bet your training instructions went something like this…….
1. Get to know the first names of your clients and their children. Ask them what they do for a living ( helps you decide the craziest price they might accept)
2. Get your big folder out and do the talk about how all other companies are **** and we offer a unique patented product that.
3. Let them know that their current fittings are **** ( despite only being 6 months old and in excellent condition).
4. Ask some more inane questions and maybe use their bathroom.
5. Do some measuring with a tape measure and take some notes to look professional. Take your time with this bit, measuring is hard and sometimes involves numbers above 10.
6. Go back in and get the calculator out ( the one with massive buttons). Press LOTS of buttons and write more important notes.
7. Announce your EXORBITANT price, make sure it is at least 4 times your final offer.
8. Offer to rescusitate clients wife/husband after they have fainted from the shock then announce the BOGOF or 50% off promotion.
9. When the colour returns to your client, tell them you need to phone your boss to see if you can get a further discount. This will of course only be available if you sign up NOW. Try the “we’ll use your house as a showhome” technique. Give out your final quote ( about 25% of the original).
10. At this point you will either be successful or settle in for the evening and hope you can bore them into submission or, if they are elderly, drive them to the point of desperation.
Here’s a wild thought…. the average person these days is aware of these techniques thanks to the internet.
The new, and increasingly successful approach is to ask the customer exactly what they want, tell them BRIEFLY what you offer then measure up quickly. Either quote your best price immediately or tell them you will post it to them as soon as possible. Assure them there will be no discounts or special offers and that you always simply offer your best price. Leave with a smile asking them to ring you if you need any further information or advice.
This is what salesmen would be like if Carlsberg did salesmen.
Bill Soap….Thanks for your comment! Gave me the best laugh all week..brilliant! :)
My pleasure Sarah, laughter is the best medicine ( unless you’re asthmatic…. in which case, I’d try Ventolin).
It was more the Tena ladies I needed not the Ventolin ;)
This to george.
I have worked for safe style too. be careful. make sure they actually pay you, fugure out how much exactly you are owed AND your ‘Team’ sorry to say, will turn on you. Good luck.
I had a similar issue with another double glazing company. I arranged an appointment and they asked if my husband would be there and I said yes. I completely forgot he was going out that night but I didn’t think anything of it. To be frank he doesn’t care what the window looks like and whatever I choose will be fine. Also I had no intention of agreeing to anything as we wanted to get several quotes.
They turned up and said they couldn’t give me a quote because my husband wasn’t there. I explained that I wasn’t going to sign anything at that time so it didn’t matter. The salesman was very nice and contacted his boss see if he could get me a quote but it wasn’t allowed. I said I would rearrange but didn’t bother because frankly it should be what the customer wants and I think they wasted my time.
A few months later they called me asking if I was still looking for a quote for windows. I said yes but explained that my husband would not be at the appointment. They said they couldn’t do it because he had to be there. Now I was doubly irritated.
A few months later they called again and I explained for a third time that my husband wouldn’t be at the appointment and this time they agreed to it and arranged a date. On the morning of the appointment they called asking why my husband wouldn’t be there because he really needed to be. I explained AGAIN that he didn’t want to be and was never going to be and that I had told them this when the apointment was made. They wouldn’t budge so I told them to cancel and not to bother me again.
I gave them more chance than they deserved. Imagine my surprise when they called again a few months later. But by this time I had had enough, I told them to get lost as I was sick of them wasting my time, to take my details off all their lists and never call me again.
That was over a year ago now so fingers crossed! Due to their “customer service” I will never ever to business with this company or give them a penny of my money.
I agree with Bills comment above. They should realise all we want is them in and out in 30 minutes (max) leaving us with a quote to consider. No hard sell, no you must buy today, etc.
UPDATE:
Following on from the rep visit posted about on 30th June I received a “courtesy” call from SafeStyle UK last night.
The purpose of the call, apparently, was to ensure that the rep was courteous and left a satisfactory quote. So, I explained about how the visit went with it being just a scam as far as I was concerned.
The person on the phone apologised and then suggested that yes, they had had a lot of problems with that particular rep and that he was under investigation for his methods which are not company policy. This then led onto a sales call where they person basically refused to get off the phone regardless of the 3 or 4 times I informed him that he was “wasting your time as I will not be considering your company to do any kind of business with”.
Once again the quote started dropping – “What if we give you an extra £100 off??”, etc.
It became blatantly obvious that this was just another tactic to try and pressure the gullible ‘Mark’ into agreeing a contract so I repeated my assertion that he was “wasting your time as I will not be considering your company to do any kind of business with” and ended the conversation with “Thank you and Goodbye” whilst he was frantically trying to shout me down and talk over the top of me.
Why does a company try and use these tactics? – A lot of people are MUCH more aware of tactics like this and that no contract should EVER be signed on the spot thanks to consumer programmes on the TV and reports on the internet. Why compound a bad situation by using more discredited tactics after being rejected (ejected?) the first time??
If I receive any more pressure from this company I will be contacting trading standards to inform them of the issue and see if they can put a stop to it. If I receive any more calls I will start off by informing the person that I will be recording the call so that there is evidence of me asking them not to call me any more and that further attempts may be deemed to be harrassment.
P.S. Thanks for the post Bill Soap – very amusing.
Cheers Juby, oh boy am I looking forward to my follow up call!
Hi, I have had a boy, just out of school, knocking at the door trying to sell me windows. Told him we were broke and couldn’t afford any for a few years. After 5 mins of him shaking on the doorstep he eventually left. I sat back down and resumed my work, only to be disturbed 5 mins later by another knock and the same boy standing there. He advised me that his boss (who was knocking at my neighbours door, despite them having a sign on it saying “no cold calls accepted”) says whatever price they offer is valid for ever!! Yeah right, and I came over on the banana boat. At this point he opened his pad and asked for details so a rep could call and give me a price. Thank goodness I didn’t give them a phone number, after reading the comments above. He persisted and proceeded to tell me my windows weren’t safe as the seals were on the outside which would attract a burglar, at which point I told him someone tried to break in 2 years ago and changed their mind on seeing my 2 rottweilers charging out of the house towards him. At this point he shook some more and almost dropped his pen. I will replace the windows when I can afford it or when my dogs are no longer with us! I won’t be using Safestyle. Before anybody slates my comments I can advise that I was very polite to the salesboy/man but there comes a point where shutting the door and asking them to get off your premises is necessary….well, its better then letting the dogs out out to see him off.
Safestyle – change your sales patter, it just gets people’s back up.
A quote that’s valid forever! I would ring them back in 30 years time and ask them. It might be almost reasonable by then (almost).
I too have been taken in by Virgo Home improvements they gave ne a quote which I accepted and whenI rang today if they were this Friday to do the work they said it had not been verified to which I replied it had been verified by the surveyor. Oh was the reply I will ring you back to verify. He rang about 30 minutes later and said they wanted another 200 pounds for the scaffolding when I said I would cancel he replied I will see what the big man says when he comes in. I have been advised to contact Trading Standards officer
Thank you for letting me know what sort of company this is, I was offered a job by them, but believe I’m actually quite a reasonable human being, so don’t think I’ll bother.
I wish to comment on Safestyle.
I invited then to quote for double glazing, following which a young man tuirnes up and went through a transparent sales patter. He showed me 2 prices and said I could chose one of them. Naturally, one chooses the lower of the two.
Next, because I told him I wnted to think things over, he said he might be able to offer a further discount. He rang his boss and went through what was clearly an arranged sales routine. By chance, haha, they were installing windows in my area about two weeks later than his visit. His boss allowed him to offer a further discount if I could accept their offer within a couple of days. I said I wished tio think things over so, after some further sales chat, the rep. departed.
I decided to ask a local form to undertake the work so, wanting to do the right thing, I rang head office and said I had decided to place the work elsewhere. I gave my name and address and the date of the salesman’s visit.
Since then I have have had four phone calls from Safestyle, each time from an individual with a distinct job title such af manager, supervisor and so on. On each occasion I explained that I had already explainered the situation to head office.
These people are pests Moreover. their various prices, special deals and so on makes me feel that I would not be comfortable doing business with them.
Don’t work for Safestyle, especially not as a ‘chip run’ driver. It is a scam, as they don’t/won’t reimburse your petrol/food reciepts and not pay you, telling you after one week that the job does not exist anymore and not return your phone calls.
i got safestyle coming out tomorrow i am very worried
Kevin,
You have the following options:-
1. Let them in, and prepare for some hard sell. You need to ask yourself what sort of a personality you have as you need to be strong to put them off. If they sense you are weak willed they will stay for hours.
2. Phone them up tomorrow morning and cancel the appointment. The reason you give them is that you have signed an agreement and paid a deposit with ******* Windows ( add local window firm’s name here) who visited this evening and gave you a very reasonable quote ( after 3 hours). They will ask you what the quote was but you say you would rather not discuss that with them. Apologise profusely for the last minute cancellation but tell them you did not want to waste the time of their salesmen. If they still insist on still visiting, stand firm and tell them they will not be allowed in. Thank them and put the phone down. Don’t answer any further calls.
Remember you own your house ( I suspect), it has a front door and you have every right to keep others out.
Let us know how you get on.
My wife and I are having anew front door and frame fitted by safestyle uk, we did not have any high pressure sales or did we feel threatened by them, the salesman was very polite, the surveyer called and did his job no probles, I have no quarms with usins safe style
Just had SafeStyle salesmen at my door last night.
First one wanted name marriage status address teleh
Phone number etc wanted to give a free quote tomorrow.
I said pop it through the door, he says postal quotes are not allowed….I wonder why?
I send him on his way as I don’t want a sales pitch to receive a personal quote.
2 mins later another turns up and apologises for his trainee but he can offer a quote as long as me and my wife are in tomorrow to discuss it. I refuse and say thanks but no thanks.
5 minutes later his manager is on the phone thanking me for arranging a meeting with me and my wife tomorrow evening to discuss our new windows.
I asked how a refusal was turned into an arranged meeting and he does the “you will be missing a great discount opportunity etc.”
I politely say no thanks and explain I am not impressed that 2 refusals of an appointment can translate to a sales meeting in my home. He isn’t impressed and starts his sales pitch once more. I say I am surprised they sell anything with the tactics employed and he’s upset. Cheerios phone down.
He isn’t finished and calls again.
If they are willing to cheat at this stage you would’ve a fool to let them start altering your house and taking money from you. I just bet their credit arrangement still has PPI.
We had a new front door fitted by safestyle approx 3yrs ago. They tell you it is guaranteed for 10 years. However we have had nothing but trouble with it raining in and draughts blowing through it. We have contacted them numerous times and they have been out and resealed it- but still raining in above doorframe and blowing a gale. In the end I threatened to report them to trading standards and they just said we could but it would cost ME a lot more to take them to court!! And yes if u get any work done with them u can expect to get bombarded with phonecalls from them afterwards. What a **** company!
Hi Everyone,
Well here’s something that may make you all laugh your socks off!!
I have had much the same experience as you all.
Unlucky for them I did some research and had been told that the offer they had given me was too low and something would go wrong.
Like clockwork the form I had filled out for finance was apparently ‘rejected’ by Barclays and they said unless I paid upfront they wouldn’t do it.I asked them for Barclays number and called them. Guess what – apparently my form never even made to to Barclays.
When I questioned someone at safetyle he said he would speak to his finance team, might I add he didn’t seem suprised when I said it hadn’t been recieved apparently someone at their head office decided I would be rejected, he hastened to add that the person from Barclays didn’t know what he was talking about when he said there was no reason my form would be denied. He also said the salesman from safestyle didn’t know what he was talking about hwen he said I would be accepted for finance.
I flipped and asked him why he thought it was ok to waste my time filling out forms and having surveyors around if the option for finance wasn’t even an option.
I told him how I had recently been informed that they were up to these sort of tactics when they didn’t make enough out of a sale and asked him what he proposed to do about it.
Was he going to submit my form or not, he said he would get finance to sort it out……obviously I have not heard from them.
But John has heard from me :)…….every day…. three times a day, for the past three days after he stupidly gave me his private line and name.
I will update you on the progress – will they fit them or wont they!
Safestyle are to be avoided at all costs. They try to Brainwash/ harass you. One salesman called and stayed for an hour and half then someone else phoned – next day another one called – said it would be for half an hour – still there two and half hours later – - large variety of prices being offered! I eventually said yes and paid £60 for a survery! When I thought about it I decided to cancel but am still waiting for the cheque to be returned. And even after all that they rang once again asking to speak to my husband!!!! Bit difficult – as he had been dead for 25 years!! Used a local firm – salesman here less than half an hour and cheaper!
i i had safestyle phone me up but the first call said that he was starting a new window business in my area and would i like a free quote i said yes,5mins later i got another call saying am i happy with the first caller to come round i said yes and he said thank you and the safestyle rep would be round at the agreed time.so a lie there from the start .i did not like that lie so i did not answer the door.2 days later i got a call saying why had missed the caller i said i was out and i did not want anyone else coming round he then started to rant and rave how he was going to bill me for loss of time ,then hurled abuse and put the phone down.can he do that as it was free call.i did not know how bad these where till i started to read the internet.
He can’t charge you anything as he and you have no contract for his time. Just shows how little they know about business and the law.
Chimps at best, don’t deal.
Safestyle Uk !!! My god..AVOID AVAOID AVOID like your life depended on it.
This company is ran by an obnoxious bunch of chimps,when you don’t play ball they withhold their number then rant and threaten almost to the point of tears about what they are going to do to you,cowardly as it can’t be proven due to witheld number.
HINT..after their cowboys AKA installers have finished fitting your windows DO NOT give them a cheque as they ask,..inpect for faults and poor installation first..money first means its gone and so are they.
Might be worth noting Safestyle window fitters at my house didn’t even know what the building regs say about installing a window,I had to get him my DIY book to show him…frightening.
Once you are happy THEN you can part with your money…
BEST IDEA IS NOT DEAL WITH SAFESTYE UK…YOU HAVE BEEN WARNED.
My elderly parents felt sorry for the SafeStyle windows rep and agreed to a quote for replacement windows that they really didnt need.
When they subsequently turned the quote down they were constantly harrassed by sales staff.
Today when my father hung up on them as he was frustrated by constantly telling them he did not want or need replacement windows the salesman turned abusive. He telephoned and spoke to my mother telling her he wished my father would “f” off and die. He then proceeded to telephone them every couple of minutes for over an hour, hanging up each time my mother answered.
My parents are in their 70s and this type of harrassment could have serious consequences.
The company is disgraceful to condone such appalling behaviour from its staff.
these idiots did nexts doors door then they come around my house expecting me to buy windows and doors as well!..and im on the dole! i said no mate i can’t afford it ok bye..now every month i get a different guy comes all ponced up in a wedding suit, pink tie cravat,waistcoat the lot!..asking if i want to get a new door or windows! i hate these wankers! they never leave you alone once they think your slightly interested!.
I just had a rep is who would not leave me with a quate uncess I buy the windows. Kept on going on about it for 1.5 h. Avoid them at all cost!!
had ours done a few years agoTHE WORST WINDOWS EVER, i could have done a better job myself ,the finish is complete **** , sealent everywhere, three times they came out to try and fix it, and its still ****, unfortunately thy have our money, never buy from them.
DO NOT CONTACT SAFESTYLE FOR ANY QUOTE FOR WINDOWS/DOORS
I had contacted Safestyle a year back for a quote for windows. However after some negotiations they refused to committ to the price they had quoted. So i did not go ahead with the work.
However, they keep calling me every month or so and frequently have been calling me everyday, inspite of telling them 100 times to take me off their list.
When they first call, they are polite and when i say i am not interested, they get so rude, it is shocking.
Frankly i am not sure how this company does any business, they have no systems in place, just have cold calling staff who keep harassing you.
I am so glad i did not go ahead with my windows with them. Please be very careful, as the reviews online are not good at all for this company.
Being a builder I got several quotes
For replacing the 1930′s windows to UPVC
Windows, I had a rep call on the Friday,
Happy with the quality of the design I went ahead with what I think is the best quote, 3 weeks later 3 vans with 6 men
Turned up, moved furniture covered everything
& started everything (3 bedroom Hse, French Doors
Bay windows installed made good cleaned up in 1 day
They have since been back to fit new Door to kitchen
Just my 2yr check brilliant stuff, 3 neighbours have done the same,
I had them back for 1 minor door adjustment,
Came & did work within 2 days.
Had Safestyle come round yesterday for their free ‘no obligation’ quotation for 3 windows initially (renovation project). I contacted them through their online form which as quickly responded with a call to arrange a meeting with their sales MAN (not men as in plural). day after we gets two very well dressed men one of which being a ‘trainee’ who was shadowing the much younger Mentor.
They come in, all very nice guys and all and discuss what we want.
To cut a long story short, they initially quoted £2500 for the spec which quickly plummeted to just over £1500 with a shake of my partners head. when we said we’d like to get some more quotes from other companies, the younger guy got a bit jittery and said if he could do the spec for £1200 and could we sign the purchase contract (with a caveat added to allow 7 days to get other quotes at my request which gives us 14 days in reality) to save him the long journey back for him to get us to sign it when we realise we can’t get the same spec for cheaper elsewhere!
We agreed and just today we’ve had a local company in who have quoted slightly less and are members of the DGCOS too. So I am gonna ring them back to ask that he destroys the contract as I have heard enough cr*p already regarding them and don’t want to deal with them no longer!
I worked for Safe Style for 3 days….after walking out half way through my third day.it didn’t take me long to see straight through them. It seemed like the salaries they were offering were almost too good to be true. And they were. as i haven’t been paid yet !!
bugging people on the phones and being told “not to listen to what they say…just ignore them” just too book appointments. Just being rude and cold calling people, when i signed up for the job they told me i would be calling up existing customers checking they were happy with the work they had done…not the case they had me calling people who had never heard of the company, AWELL as existing customers who would get numerous calls a day from them after asking to be taken off the call list. making customers increasingly unhappy.
And what made me laugh the most was that all the guys that worked there claimed to make £70k a year….and they were wearing jumpers with holes under the arms, dirty shoes, dirty old worn looking coats and the chavyest looking “cash4 gold” bling i had ever seen.
I am still yet to receive payment from them, after contacting head office and being passed from pillar to post , constantly getting fobbed off by everyone I’ve spoke to.
Not a nice company to work for, i even had one lady on the phone saying that she was reporting them to watch dog…i don’t blame her !
Good luck to anyone who uses this company, i appreciate there must be some happy customers, but as an old employee i would defiantly not use their services.
Have had the same ‘cannot do a quote without all householders present’ scenario today plus a very rude telephone conversation with the person making the appointment. If my husband and I had gone through life having to have both of us present for making decisions and purchases we would never have got anything done as often one or other of us has been overseas for work.
Well, well well… I’m not alone.
I asked a Safe Style salesman who claimed to be the Regional Sales Mgr (Sales Rule No 1: establish credence) to leave my house a few hours ago: he’d been in only or so 15 minutes. We are looking for plain, straightforward replacements for 4 upstairs back windows and have got quotes from three other companies (two national, one regional) and also to get a local builder to fit made to measure frames.
The SS bloke (apt abbreviation) started the usual way by trying to ingratiate himself (nice house, how long you lived here, did you have the front D/G sash windows fitted etc: Sales Rule No2: establish rapport). I just wanted to get on with it so took him upstairs and he half started to measure up, but really just wanted to give his sales patter. As usual it was all rather opaque and lacking in substance and totally ignored what we wanted (basic replacements). He gave a lot of pseudo-scientific techo-babble to support his claim that “his” windows were better than all others and that they would save £500 pa in gas/electric (sales Rule No 3: sell the features, advantages and benefits- known as FAB in the trade). This claim was nonsense as we are replacing the smallest 4 out of 9 windows with two of them being already large D/G front bays.
He then insisted that he needed to know who the other quoters were (despite my protesting that we wanted a blind quote) and that my wife “had” to be present. I refused both requests but that’s Sales Rule 4: know what you’re up against and 5: involve the partner (aka get the decision making unit- DMU involved).
His next gambit was to show me prices from other Cos (inc Tesco @ £500 per 1x1m2 window) asking if those were the sort of prices I would expect (Sales Rule No 6: fish for a price mark). I reiterated that all I wanted was a blind quote for basic windows… as per usual he was evasive and reluctant to give anything until he talked to both of us (SR5) and showed us his samples to explain the “benefits” of his wares (SR5). Interestingly he also suggested options that nobody else had come up with that just didn’t make sense to me and that “his Co” would insist that all back upstairs window HAD to be fully opening fire exits, again something no one else had claimed (Sales Rule No 7: imply you’re better than the competition- but don’t directly rubbish them because if you do then you’re “only better than rubbish”).
Finally he reiterated that my wife HAD to be present (SR5) and that he didn’t believe that I had had other quotes (I don’t think there’s a SR for “don’t call your customer a liar” I think the assumption is that even double glazing salesmen shouldn’t need telling that).
I then said that I didn’t like his style of “salesmanship” and that he’d been on too many sales training courses (with names like “close that sale!”- I know because I used to run them, hence all the Sales Rules above) and asked him to leave (the golden SR: don’t p**s off the customer to the extent that they ask you to leave (see * below).
As he went through the door I heard him mutter f****g something or other.
If we had gone any further then I am sure that he would have sat nice and matey in our front room (wife present of course: SR5) asking totally insincere questions about the kids, holidays and so on (SR1) and done a “FAB” job on us whilst fishing for price indicators (SR3 & 5) and buying signals like us asking “would you remove the rubbish” or “could you do it within a month?” and conditional closes such as “would you like them with high security locks or standard ones?” (SR8 & 9). Then no doubt we would have got into the whole charade of price cascading (SR10: make an offer they can’t refuse) with some ridiculous figure falling as fast as an Alton Towers white knuckle ride (I was going to say a w****s knickers but that sounds demeaning to the world’s oldest profession).
Of course we never got a price but one national supplier (well Anglian actually) fell from over £6k to £2,500 in ten minutes… but only after several “I’ll have to check with the office” calls to make me think we were getting a special deal and the proviso that I must sign on the line” today (SR11 and 12). The other clincher tactic was… I can give you an extra x% discount if you agree to have a sign outside the house… “but there’s only one sign left in this area” so take it or lose it (SR13: don’t’ appear to offer something for nothing plus good old SR12 again). Incidentally, as Anglian would only have installed four rear windows and the front has non-Anglian, expensive D/G sashes, any such sign may, by implication, be a breach of ASA/CAP Regulations).
So, there we have the reasons why I won’t be using Safe Style
*PS: The Guardian used to run a regular ad: “WANTED, OXYMORONS… intelligent salespeople”. Perhaps they should have attached the caveat that ex SS staff need not apply.
PPS: after 40 years in sales, marketing & training I can still run a 13 Sales Rules “close that sale” style course if any dodgy outfit is interested (in fact I used to be a little more sensitive and at times rubbish such techniques)
PPPS: I’m also proud of being asked to leave a timeshare presentation some years ago after complaining that after over 3 hours they still wouldn’t tell us the actual prices (again they insisted my wife was present- she was very embarrassed and “not amused”)
Ah… I now see that Bill Soap got in there before me. Perhaps we can run joint sales training courses?
Usual price £1200 per delegate but BOOK NOW FOR TWO DELEGATE’S for JUST £1500?????
… oh, go, if you give us a testemonial we’ll make it £1300
… I’ve just checked with the boss and he says he’ll let me throw in lunch and a free place on our WORLD CLASS FICTIONAL SALES COPYWRITING COURSE (normally £800)
PS: I’ll be posting this message three times a day until someone submits!
PPS: note the use of the greengrocer’s apostrophe: that’s usually a giveway a’s well
All people come on here to do is moan if you are fitting over £15 million of windows a month you are bound to have some bad feedback I bet half of you moaning are happy with who you bank with well maybe you should look at reviews on your bank then decide wether you still want to stay with them. Safestyle uk make the best a rated product on the market and is second to none for the amount of business they do and they amount of happy customers they have they must be a very gd company.
Just had the “we have to see both you and your boyfriend” despite me saying that it’s my house and my decision. The simple reason I’m going to “discuss” it with my boyfriend in the next 12 months, means we BOTH have to be home!
I work in London and we both work 5 days a week – told them good luck with that one!
Reece,
I think if you read ( or get someone to read it for you) the posts from all the “moaners” you will find that they are complaining about the salespeople that Safestyle employ and their appalling methods rather than the product itself. Quoting monthly sales volumes is irrelevent, good companies care about the individual no matter how big they are. it also suggests you are linked to this company, in which case pull your finger out and do something about it.
It is human nature to “moan” when you have had a bad experience with somebody. If nobody complained things would never get any better. There is no excuse for the abuse that some of the people on this blog have had to endure after letting these toerags into their houses.
Do you honestly think that quoting £20000 at the start,then managing to reduce it to £5000 (my experience) within 30 minutes could be considered a responsible sales technique? What if I had accepted the first quote without question? The technical term for this is called “RIPPING PEOPLE OFF”. If you think this is acceptable then you are a berk.
To the rest of you “moaners”, keep up the good work. Eventually they will listen or go out of business.
Reece,
I think if you read ( or get someone to read it for you) the posts from all the “moaners” you will find that they are complaining about the salespeople that Safestyle employ and their appalling methods rather than the product itself. Quoting monthly sales volumes is irrelevent, good companies care about the individual no matter how big they are. it also suggests you are linked to this company, in which case pull your finger out and do something about it.
It is human nature to “moan” when you have had a bad experience with somebody. If nobody complained things would never get any better. There is no excuse for the abuse that some of the people on this blog have had to endure after letting these toerags into their houses.
Do you honestly think that quoting £20000 at the start,then managing to reduce it to £5000 (my experience) within 30 minutes could be considered a responsible sales technique? What if I had accepted the first quote without question? The technical term for this is called “RIPPING PEOPLE OFF”. If you think this is acceptable then you are a berk.
To the rest of you “moaners”, keep up the good work. Eventually they will listen or go out of business.
just a follow up…..
As with Juby, I got a follow up call (having asked the SS salesman to leave my home-see my earlier rant) and, hey guess what, the bod on the other end switched from “just calling to see if everything ok” to “well actually, we’re having problems with that salesman”.
When I laughed and said that I’d heard that someone may say this to me he asked where I’d heard it. When I said online and that I could give him the address I heard a resigned sigh.
I reckon that this is part of their strategy to attempt to revive a (very) lukewarm lead … a bit like good cop bad cop.
From his manner I also reckon they know about these (or maybe even this) sites, so, as Bill Soap says, keep up the good work!
and a “don’t bither”
These company’s sell hard that’s how they make huge profits. They only sell to the wallet which is why they want both owners present as what a shame it would be if they got you to sign and the hubby gets back and tells them to bol***ks. And the get one FREE is also **** nothing if for free, they will simply double the charge of the one you pay for. Giving finance is another way they make big bucks, and they would rather you had finance than pay cash as they make allot more in the long run as most company like this pass/sell the finance to a broker who collect the monies and pay the lender a nice commission for the sale.
AVOID this type of company and get a local dealer that is recommended through a friend or neighbour.
Safe style uk fitted my patio doors and done an excellent job. Will be using them again. They also done my mums house and numerous other family members and friends with excellent results. They are the best and probably will be going longer than any other national company. Anglian, everest and launa are all in trouble. Remember moaners out there that it’s a business that’s coming to see you and need to pick what you want. As for both being there, if it’s company policy then it’s company policy. If you dont like it then don’t have the nations biggest and best out to your home. Let’s be fair we all know what’s going to happen. You want to change your windows and they want to do it. P.s my elderly relative was asked if she wanted a family member to be there to help her with designs and stuff – does that sound like a bad company? NO is the answer to that one!
Thanks for your comments Steve.
I’m sure you will be using them again, probably either because they will now relentlesly ring you trying to sell you more stuff or they will be repairing the damage already done.
I agree with you that THEY will “need to pick what YOU want”, though I suspect that’s not what you meant.
I think it’s more of a case of they want to change your windows even if you don’t.
How do you defend a company who’s sales people have told potential customers to “f**k off and die” (quote from LawrozNo Gravatar on March 27th, 2012 7:21 pm)? No doubt they have “had a little trouble with that salesman.”
Where is the Safestyle representative coming onto this blog to apologise for the appalling behaviour of some of their staff? I know if it was my company that’s the first thing I would do, whilst requesting the names of the sales people responsible.
I think the best advice you have given is:-
“If you dont like it then don’t have the nations biggest (and best?!) out to your home.”
Excellent advice.
I suspect Steve works/worked for SSUK! there seems to be a theme developing here. we have loads of moaners (note these aren’t customers as the salemen seem to alienate too much to convert leads into sales!) complaining about the salesmen, and then after so many of these people, there appears to be the odd defender of SSUK who I believe to be employees of said company as I cannot think of one person who would want to use this shyster of a company.
I’m sure Safestyle have disappointed some people and pleased others with their service. Unfortunately, we now live in an age where people rush to a computer screen to rant and rave every time they feel slighted. Google any company with national or international coverage and you’ll find heaps of complaints about them. Safestyle are getting a kicking here based on heresay and nothing else.
Stop being sheep and make your own minds up. And next time you use a company and are impressed by them and their service, start a forum to tell the world. I guarantee the number of people who post and moan will soon outweigh those with something positive to say.
I do not and never have worked in the double glazing industr and have no affiliation to Safestyle. I would very much like to slap the clown in their awful adverts, but that doesn’t make them the demons some would have you believe.
Peace.
They called at the door (as they frequently do) – yet another double glazing company but my OH had said we ought to do something about the conservatory sliding door that wont slide. So I said “Yes please – a free, no obligation quote would be good…and the porch could do with a new door too if it’s BOGOF.”
Then I searched for info about StaySafe and discovered the overwhelming negatives on here… then I worried. I hadn’t got 3 hours to spare of an evening – I’m a full-time carer and time is very precious and money is even more scarce.
The 7:30pm same day appointment which was offered didn’t happen but I had been offered a next evening appointment. When StaySafe phoned the next morning to confirm I declined. I’d rather not take the risk – instead we will go with a local company who have been good in the past.
Dear “not a salesman” (see Anthony’s posting 24/7),
I object to you calling me and others sheep and the accusation that our accounts of SS’s sales techniques are “hearsay”.
My and other’s experiences, perhaps unlike yours, are of actual sales calls and in most cases can be unfavourably compared with other DG sales visits (albeit hard-sales/pressure techniques such as I experienced from Anglian- see my earlier posting).
All I can say is that this is the first instance that I have ever
a) been called a liar by a salesman who I invited into my home
b) felt so badly treated that I asked him to leave
c) been motivated enough to make postings such as this
I think nobody doubts either the trend towards hard sales (although as both a marketing practitioner and marketing and sales technique trainer, all I can say is that it will eventually do SS harm) nor of the quality of the actual windows… the issue is the apparently universal style and approach of the salesmen (any females I wonder?).
No wonder that along with 2nd hand car salesmen, DG salesman have a bad name…. well-deserved inf SS’s case.
Yours, a belwether (look it up in a dictionary)
I have just had the unfortunate pleasure of letting one of these toe rags into my house! Reading some of the posts above I just had to laugh, even the one about using your toilet. It’s all a complete script from start to finish. It quickly became apparent from the onset that the salesman was in for the long haul, I tolerated it up to a point but when I repeatedly said that under no condition would I agree to a sale which at that point he rang his manager.
He had now been at my address about an hour and I had most definitely had enough! His next actions just got me annoyed…. very annoyed, I was obviously meant to hear every part of his phone conversation with his manager which basically involved his manager questioning why I was wasting their time and saying I couldn’t afford it. Absolutely disgraceful, who is he to question whether or not I can afford one of their poxy doors or not!
I said no sane person spends a large sum of money without gaining other quotes first but the questions just kept on coming “are you saying you cant afford it”. in the end I actually got quite irate with the guy and marched him out the house asking him to leave.
I am a grown man and big enough to stand up to these clowns but what scares me is their aggressive attitude and sales pitch towards the elderly and the likes. I honestly think a lesser individual would find these guys threatening and possibly rather frightened. Please people do not let these villains into your home. Simples.
In a way I hope I do receive a follow up call so I can give them a piece of mind and get some contact details for their complaints dept. Jokers.
Had the safestyle reps around where my dad lives. Cold called and said the usual rubbish, he went along with it right up the point about ‘your wife needs to be here to agree’ at which point he dropped a double whammy by saying ‘your going to need a psychic as she.died 4 years ago, and by the way this is a council rented house that had new windows fitted 5 MONTHS ago.
Dad might be 79, but still smarter than a safestyle seller.
I think Trading Standards need to look into these prats.
For leaflet distribution they are giving people £10 per day to deliver the leaflets and knock on peoples doors at the same time. Is this not selling ?
And where is the minimum wage for such delights ?, job description says £300 / £300 a week – some bloody chance.
four laws broken here !
1. Minimum wage not being paid
2. Job description not correct
3. No contract of employment
4. No wage slip
In fact a complete sham that a man turns up and gives the distributors £10 each for 6 hours work.
Had a cold ‘doorstep’ call from a Safestyle rep today who did mention that me and my missus should both be present when the rep came. Before the rep arrived I decided to check the company out and came across the comments on this website. After reading, it was with some trepidation that I awaited the visit.
However, the guy who turned up didn’t even mention the “Mr & Mrs both present” requirement and gave a quote even though my missus wasn’t at home.
The quote (for a single window) was reasonable first time (and compared favourably with a local supplier) . . . I didn’t need to haggle . . . which was a pleasant surprise! In the past I’ve had to bid the price down for double glazing and see the rep phone his manager to get agreement. The Safestyle guy said he was a manager, which no doubt avoided that “routine”.
I did come across the 2 hour “pressure” sales visit with another company some years ago but there was no pressure from the Safestyle manager. Perhaps it depends on the individual you see.
Sounds like Terry has found an oxymoron (a legal, decent, honest and truthful SS rep). But seriously, good luck to him.
But I notice that the guy who called described himself as a “manager”. Funnily enough so was mine (ie the one who called me a liar and I eventually told to leave). But then the guy who did a courtesy call (aka re-warm a cold lead) a day or two later also said he was a manager. I suspect that all SS reps call themselves this as a way of establishing credibility (otherwise, how many “managers” SS have and what the effect is on their overheads and thus cost?)
Once I made a complaint about the first guy Mr “lead warmer upper” switched into that (words to the effect) “… oh yes, we’ve had a few complaints about him” routine that others have reported.
When I laughed and said that I’d heard about this routine on this site he was keen to get off the ‘phone…. funnily enough I’ve not had any calls since. I wonder why?
What a totally pointless review! I wanted to know if Safestyle doors were any good and what I find is a whining review from someone who doesn’t know how to complain properly.
Let me help you Steve: if you receive bad service like this, complain to the company so the individual can be retrained. Keep your whining off the internet until you actually have a serious issue.
Yes the service you received was truly terrible. Just having one bad experience can’t seriously put you off the whole company. For example, if you’d gone to your local Asda and had a bad experience would you put up a review telling everyone everywhere never to use Asda?
Your review is totally pointless. I still have no idea if the product is good and if I should go ahead with a quote I’ve received. I have quotes from 3 different companies.
Thank you for nothing Steve!
My complaint is not with their standard or quality of work because they did a very good job for me, however I have since had numerous phone calls chasing more work which i don`t need has everything is now complete but despite repeating this to every caller from style I am still getting pestering calls. Do they expect me to take out perfect UPVC windows & doors to give them more work?? and where is there logic when they explain I can have a discount ( a discount on something i don`t need).
Safestyle have gone froma company I may have recommended to definately not recommending.
I had a Safestyle UK sales rep call round this morning (by appointment) to give me a quote for new doors. He was on time, polite, courteous, didn’t insist my husband be present or put any pressure on me whatsoever. He left me with a quote and a brochure and told me that a formal written quote would be posted to me. He ran through all the options available to me, all the discounts and deals. He did not call his boss to get a further discount. He asked me if I had any questions, answered them, shook hands and left. The whole process took about half an hour.
I note that every time a positive comment is posted on this site, the sender is immediately accused of working for SSUK, but when negative comments are posted, no one accuses the sender of working for a rival firm. All businesses have good and bad employees. And in general, I find that those who can, do; those who can’t, work as salesmen. What I am interested in is this: Did Safestyle do a good job once they showed up and set to work? Did they honour their quote or did they try to change prices after the work was agreed?
That’s great news Sam, maybe they’ve finally changed their tactics. It’s really not rocket science. Let us know how the fitting goes.
i am still trying with virgo after two years to get satisfaction from the shoddy workmanship ipaid the fullamount dont have anything to do with them i had alocal firm to do my windows rimmers ipaid virgo over 2thousand pounds i feel such an idiot
I have mixed feeling about Safestyle/Virgo.
Firstly, it turns out our windows were not correctly installed, there was a draft blowing through them. Called the guy out to check a problem with them, he noticed the expanding foam was not used and called a set of installers out to fix them. They even did the front door which was installed at a different time. In that respect the after-sales care is very good (though that may be down the FENSA’s regulations – if you have a problem with after-sales service contact them).
However the marketing calls are at worst illegal! Numerous times we have asked both Safestyle and Virgo to take us of the marketing databases. and yet they still refuse. I’ve even reported them to the ICO as a breach of the Data Protection Act as they are still calling (from the “customer care” department) despite the requests to stop. Plus, Safestyle and Virgo have different company numbers, meaning they are not allowed to swap customers details as they are separate legal entities – doing so will also breach Data Protection.
My husband worked for Safestyle – briefly ……. He is an honest man, yes he is a salesman , but not all salesmen are rude and pushy …. Hence he didn’t stay working with them for very long , yes they are a company without any scruples, and find every reason not to pay their own staff , my husband left , but they have refused to pay him any outstanding commission saying any monies owed goes towards the training course they have to do when they start . So not only are they unpleasant to do business with , they are unpleasant to work for , so beware , anyone looking for a sales job , DON’T go to Safestyle .
Do not let them play with your mind. Don’t get fooled with the (( FAKE 5 * )) reviews they write about themselves, here is why:
Sales rep gave us OK price (though not the cheapest).
Surrey went OK and we were looking forward for new door.
Safestyle has done exactly same thing to us, just last week we received phone call from sales office asking for more money (extra £400). It seemed some sort of physiological game Safestyle play with customers, they ensure the sale is done, deposit was cashed, and survey taken place, then they make customers wait for a week before calling them asking for more money.
We asked to speak to manager, it took 3 days to speak to him (we believe he was avoiding us as he knew we were getting anxious), and when we managed to speak with him, he sounded nothing like manager but rather like a cowboy has no manner, takes things personal, very much inviting for a fight, and very much careless about customer satisfaction.
They think because it is xmas then I might be desperate to get it sorted.
I wrote to them asking for my deposit back, but then they gave me a call after about 6 hours to try and talk about the sale and aggravate me further.
I totally agree about Safestyle lack of integrity. They only publish positive reviews on their website and hide away all other feedbacks. They did the same to my review.
What is even worse, I read some positive reviews on other consumer websites and I couldn’t believe safestyle sales team wrote positive reviews about themselves. What a low level saestyle is.
safestyle simply lack integrity and honesty. they know who i am, and this is why i had to involve the police and request that my bank details and address removed from their system, fearing on my family after the manager we spoken to has verbally threatened us on the phone.
I emailed them last night 4/4/13 at about 9pmish and within 10 mins i had a phone call wanting a rep to call. So i agreed for him to turn up at 10AM the next day. At 9AM i had a phone call saying he would be late and i said oh i am busy and not enough time for him to call. They said it is ok it will only last 45 mins max while he mesures up. So i said come at 4PM. at 6.45PM he left with no sale. He started off with a quote of £4600 and in the end i was upgraded and the price was reduced to £3150. He said the BOGOF was a winter offer as was the 55% off. He said he would back date a offer and he contradicted himself so much it was unreal. Thank goodness i never accepted his offer.