I’ve owned a mobile phone since 1993 – the days of analogue mobiles, the size of a brick. My first phone was an NEC, then I had a Motorola then in 1994 I had a Nokia 211o on GSM (digital) – it was great and I was struck by the Nokia bug.
Every mobile phone handset I have owned since then has been a Nokia – from the 2110, 3110, 5110, 8110 to the smartphones of 6600, N80, N85 and the N95 (i’ve missed some out – too many to list!).
The N95 was probably one of the finest mobile phones Nokia made. The build quality was excellent – holding it in your hand, it just felt “quality”.
Two years ago, Nokia announced their new “flagship” phone – the N97. It was released in a blaze of publicity and in July 2009, I bought one.
First reaction was that it seemed a little more “plastic” than the N95, but the functionality seems great with it’s massing storage space, touch screen and pop out keyboard. The software and OS seemed a little buggy, but we were promised updates by Nokia to fix it.
The problems started. The sat-nav antenna was poor – very poor. Then the camera lens cover started to scratch the lens (yes, the very thing it was there to protect). Nokia released a service bulletin. Nokia didnt tell all owners about this, we had to “fish” around for the information. The camrea lens and antenna were changed under warranty.
After only 12 months, the “chrome” paint started wearing off showing just plastic underneath and the key lock switch on the side snapped off meaning I had to buy an app to lock the phone when it was in my pocket.
Finally, in the last month, the batter decided when it will and wont keep charge – down to around 5 hours in some cases.
So, the N97 was a bad phone – a pup. What did Nokia do? Nothing – well, not exactly nothing, they stopped developing the firmware, removed it from the Nokia website – Yes, they hid their embarrasing ”flagship” device in the cupboard.
It’s no surprise that Nokia have found themselves in the problem they have – losing market share to Apple and Android. People just want a phone that works.
Sorry Nokia, you have lost another two customers. Mrs Fidget and I receive our new iPhones in the morning. Two more customers you failed to look after have left for the competition, and I doubt we will be back.

